| Our Return Policy: |
| We must be notified of the defect within 2 days of the product delivery, otherwise return policy is voided, no exceptions. |
| Products with Manufacturer Warranties which exceed 5 days, may be returned directly to the manufacturer according to their instructions. |
| All returns/exchanges must be made within 2 days of receipt of the merchandise. Merchandise must be in original factory condition, and must include all original packaging materials, warranty cards, manuals and accessories. |
| Unwanted products may be returned with prior authorization only! |
| All returned merchandise is reimbursed for the original purchase price less shipping & handling and must have a Return Merchandise Authorization number (RMA#). Unwanted product returns will be subject to a 20% restocking fee. |
| Refused Delivery: Customers will be responsible for all charges associated with shipping and handling. Once the merchandise is returned to our warehouse, credit will be issued for the original purchase price less shipping and handling (both ways). |
| Defective Items: A customer must return merchandise at their expense (shipping cost) within 2 days from the date of delivery with prior Return Merchandise Authorization number. If an exchange is not requested at the issuing time of the RMA and automatic store credit will be applied once merchandise is returned back to the warehouse. |
| If the item has been received to our warehouse after 2 days of the delivery, at our discretion, we will either accept return and 25% restocking fee will apply or the merchandise will be returned back to the customer at their expense for all shipping and handling costs. Please Note we may ocassionally request digital photos of allegedly damage and defective product. We reserve the right to require this information only as needed. |